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Customer Service Representative
Staffing Solutions Network
Manufacturing
Nairobi, Ruaraka, Baba Dogo
Full Time
Customer Service
Ksh 45,000
Posted: 1 month ago
Status: Applications stopped
Job Summary
We are seeking an experienced Customer Service Representative to join our team. The ideal candidate will be the first point of contact for customers, managing inquiries, complaints, and providing support across multiple channels. You will be essential in ensuring customer satisfaction and creating a positive experience for all interactions.
- Minimum Experience: Degree or diploma in communication, public relations, or any related field.
- Experience Level: Entry Level
- Experience length: 3 year
Job Description/Requirements
Responsibilities
- Greet and assist customers in a professional and friendly manner, whether in person, via phone, or online.
- Manage a high volume of incoming calls and ensure customer inquiries are addressed promptly.
- Provide accurate, valid, and complete information to customers about the company’s products and services.
- Handle customer complaints, offer appropriate solutions, and follow up to ensure resolution.
- Manage and update customer accounts, databases, and service records.
- Collaborate with other departments to resolve complex issues.
- Assist in administrative duties, such as filing, scheduling appointments, and managing the reception area.
- Provide feedback to management regarding service improvements.
Minimum Requirements & Responsibility
- At least 3 years of experience as a front office receptionist or in a call center environment.
- Degree or diploma in communication, public relations, or any related field.
- Strong problem-solving and organizational skills.
- Excellent verbal and written communication abilities.
- Proficient in MS Office and customer service software.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Must possess strong interpersonal skills and maintain a positive attitude.
How to Apply
Interested
candidates are requested to:
- Send their CV and cover letter to recruitment@staffingsolutionsnetwork.co.ke;
- Clearly state the position and
specify the location of the job as mentioned in the job posting in your
CV;
- Ensure your resume and cover
letter are properly attached to the email.
Important
Notes:
- Only shortlisted candidates will
be contacted.
- We encourage you to apply as soon
as possible, as we will review applications on a rolling basis.
Application Deadline
19 October, 2024
Company Overview
At Staffing Solutions Network, we connect talent with opportunity and businesses with success. Partner with us for unparalleled HR solutions and recruitment expertise.
Staff Network Solutions is a leading recruitment agency and HR consultancy firm based in Nairobi, Kenya. We specialize in providing a wide range of Human Resource solutions to businesses across diverse industries.
Our team comprises competent Human Resource Management Professionals and Recruitment Officers with over 5 years of working experience, ensuring expertise and efficiency in every service we offer.
Important Safety Tips
- Do not make any payment without confirming with the Staffing Solutions Network Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
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